You’re starting a new business or opening new office space. You’ve got the location organized, the furniture bought and staff employed.
However, you’re still thinking about a business phone system.
Do I need one?
What kind do I buy?
Can’t I just use my cell phone?
The truth is, a business is not taken seriously these days if it doesn’t have a business phone.
A business phone system can be the difference between success and failure when it comes to the success of a company. Business phones are created to handle the sophisticated requirements of businesses, such as customer service calls and call routing. Office telephone systems are an integral part of a successful company’s daily operations.
Some of the most useful features of a business telephone system include:
Using an Interactive Voice Response (IVR) is an effective way to increase efficiency while reducing costs to the company. IVR uses touch-tone or speech recognition technology to direct callers to the most appropriate agent within your team.
IVR allows on-the-go customers to contact your company for support. When customers feel their questions are answered in a timely and efficient manner, they’re more likely to purchase your product or service.
Call recording to improve performance
Evaluating calls lead to identifying areas for improvement and consequently effective coaching of your employees. By ensuring your team’s customer service is of the highest standard, you can improve your customer satisfaction dramatically.
After all, it’s much cheaper to retain your existing customers, than to find new ones.
Find Me Follow Me (FMFM)
Sales-oriented businesses will find this feature essential to the success of their business. You’re not chained to your desk – your job requires you to be out-and-about, but you don’t want to miss important calls. Use the FMFM feature to help the calls reach you, even if you are unable to take the call personally.
For example, set up FMFM to try your office line first, then your cell phone. Failing that, a co-worker and finally the call can be sent to voicemail as a last resort. Using this feature helps to ensure your callers aren’t always sent immediately to voicemail or drop out after waiting on hold for too long.
A computerized greeting on your business phone system is the first impression you give your customers and business associates.
It is imperative you make your automated voicemail and menu options simple for your caller so that they can be quickly and efficiently connected with the correct person or department.