You’re running a small business or starting a new business. You’ve got the location organized, the website and social media pages are set up.
However, you’re still thinking about a business phone system.
Do I need one?
What kind do I buy?
Can’t I just use my cell phone?
The truth is, a business is not taken seriously these days if it doesn’t have a business phone.
A business phone system can be the difference between success and failure when it comes to the success of a company. Business phones are created to handle the sophisticated requirements of businesses, such as customer service calls and call routing. Office telephone systems are an integral part of a successful company’s daily operations.
Some of the most useful features of a business telephone system include:
Recording Sales Calls To Improve Performance
Evaluating calls lead to identifying areas for improvement and consequently effective coaching of your employees. By ensuring your team’s customer service is of the highest standard, you can improve your customer satisfaction dramatically.
After all, it’s much cheaper to retain your existing customers, than to find new ones.
Interactive Voice Response (IVR)
IVR give your callers the choice of dialling a number in order to be connected with a particular service (e.g. “to speak with a member of the sales team, please type 2“). The benefits of IVR are twofold: you save your customers time as they can directly interact with the best-qualified person to answer their request, and you boost the productivity of your business. With an automated service, you no longer need to assign one of your employees to run the telephone reception service.
Using an Interactive Voice Response (IVR) is an effective way to increase efficiency while reducing costs to the company.
Mobile Apps (Softphone)
Sales-oriented small businesses will find the mobile app feature absolutely essential to the success of their business. You’re not chained to your desk – your job requires you to be out-and-about, but you don’t want to miss important calls. With the mobile app, you can Use make and receive business calls anywhere you are.
For example, when a caller dials your business number, the app on your phone will ring and your desk phone in the office will at the same time. You can pick up the call on the app seamlessly. You can also make calls from your mobile app and your business number will be displayed to the person you are calling.
The mobile app also allows you to receive voicemails on the go. Here is an example of a VoIP mobile app; https://belldial.co.uk/apps/
A computerized professional greeting on your business phone system is the first impression you give your customers and business associates.
It is imperative you make your automated voicemail and menu options simple for your caller so that they can be quickly and efficiently connected with the correct person or department.
On Hold Music or Message
Encourage your caller to stay on the line by playing music that will make their waiting time more pleasant and feel less long. It has been proven that 8 out of 10 people prefer listening to music while they wait rather than wait in silence.
You could also take advantage of this time by including information about your business with a quick message, perhaps sharing recent company news or your opening hours etc. The most significant advantage of on-hold music is the proven reduction rate of call desertion.