5 Common Phone Line Mistakes Small Service-Based Businesses Are Making (and Need to Stop)

Overwhelmed?  Confused?  Frustrated?
Starting a new small business is challenging.  You have to take into consideration your location, outfitting the office, employees, marketing – and the list goes on.  However, what about a business phone system?  Is it important?
These days, businesses invest significant money in business phone systems.  However, many are complicated, highly priced, and require regular maintenance.
These issues mean that for the small service-based business, such phone systems won’t work.
That’s where VoIP (Voice over Internet Protocol) services can provide solutions to small businesses.
VoIP providers assist small businesses by offering:
  • Call-forwarding
  • Call recording
  • Voicemail to email
  • On-hold music
  • Conference calling
  • Virtual Receptionists
  • Call screening
  • Instant messaging
More than one-third of all small businesses use a VoIP phone system to handle their communications needs.  However, for those companies that choose not to, risk making the following mistakes:

1. Not Providing a Local Number

If your business is missing a local number for your current or potential customers to call, you risk not being taken seriously as a business.
A local number shows customers you are professional, which boosts your credibility and trust in your business and your brand.
Failing to provide a local number means you’re not visible in a Google search of your area, and you stand to lose potential business by not increasing your local presence.

2. Not Always Reachable

Your business requires you to be out and about, but failing to have a business phone that does not come with a mobile app can be detrimental to your business.
If you don’t have a business phone system that comes with a mobile app, you risk losing not only important calls but potential sales.

3. Using a Personal Number for Business

We know the importance of call-forwarding. However, many small businesses make the mistake of purchasing a call-forwarding service and using their personal number.
Using a personal number for call forwarding can have a severe impact on your business.
It not only lacks professionalism when it comes to greetings and voicemail messages but think about the time when your company begins to expand.  You’ll need your call-processing capabilities to increase.
The increase in calls will prove difficult if you’re using your personal phone for work and by then, it will be too late to change your contact information.
It’s also difficult to distinguish between personal and professional calls.  What will you do after hours?  Send all calls to voicemail?

4.  No Voicemail-to-Email Service

Voicemail-to-email provides a business with a 24-hour-per-day answering service.   Failing to set up this service may mean:
  • Missed calls due to callers waiting on hold for too long
  • Frustrated callers navigating the messaging system and hanging up
  • Missing voicemails

5.     No Interactive Voice Response (IVR)

IVR uses touch-tone or speech recognition technology to direct callers to the most appropriate agent within your team.
It is also used to record customized greetings, collect caller information, and automate customer support.
Without utilizing IVR, you may appear unprofessional as the caller lacks the feeling of a personalized experience, customer calls could be redirected to the wrong department, and you could find yourself drowning in a sea of high call volumes.
Belldial VoIP business phone system is not just another standard phone service – we’re your go-to for small business phone systems.
We will help you overcome your business communication hurdles with perfect business solutions.
We’re offering you a business phone system and number from £2.98/month.
We believe in actions speaking louder than words, and we want to give you a FREE trial of our service!
When we say FREE trial, we meant it! No credit card needed and no hidden fees or obligations!
Click here for more information, and let us help you find business communications solutions to suit your needs.

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